The Twinkle Clean Story

Twinkle Clean started up in 2012, and we’ve been on an epic ride ever since.

From our beginnings as a domestic cleaning company to launching our commercial cleaning services in 2014, we’ve tried to stay true to our core beliefs by delivering and working with specialist partners to deliver, consistently high-quality cleaning services.

We owe a huge thanks to our lovely customers for being part of our success story, and we hope that you’ll continue to be a part of our story.

Twinkle Clean Founder - Twinkle Clean

British born entrepreneur and Founder of Twinkle Clean shares his ambitious plans to turn his quality-focused cleaning business into a leading franchise – read on startups.co.uk 

Accredited by:

BICS
Trusted Trader
NCCA

Google Rating
4.2
Based on 141 reviews

Easy to book and friendly customer service. I had to change my cleaning date at the last minute and Lilly was super helpful. No issues with the cleaning from Foxtons inventory clerk. Will use again when I need next end of tenancy cleaning service.
Kate Kirby
Kate Kirby
14:29 20 Nov 19
Loved the service from Twinkle Clean! Booked an end of tenancy cleaning service online with no hassle. Julian and his cleaning team were thorough and very polite throughout. His estimate for the cleaning duration wasn’t correct, but they got it done and my landlord was happy.
Sarah B.
Sarah B.
17:36 19 Nov 19
The Twinkle Clean team did a really good job.The cleaning ladies who turned up were really friendly and polite. I would definitely recommend to people looking for a hassle free end of tenancy cleaning service.
Ken Fisher
Ken Fisher
17:17 06 Nov 19
After the cleaners were late for an initial end of tenancy clean I had been left very frustrated by a lack of communication on the day. Subsequently the team were very eager to rectify the error and offered an additional cleaning service at a discounted rate. This was carried out very well and Steve and his team were very pleasant throughout.
eoin cunniffe
eoin cunniffe
10:44 20 Oct 19
Everything went ok. Cleaning was done to a satisfactory standard and it passed the inventory check. The carpet cleaner broke down, but they managed to get hold of another one quickly- maybe service your equipment more regularly?
Miranda Chu
Miranda Chu
16:22 19 Oct 19
I’ve been renting in London for quite a few years now and every time I move out I always end up getting stitched up when it comes to the end of tenancy cleaning deposit. Twinkle clean did a good job and I got my deposit back from our landlord. We could have done the cleaning ourselves but we needed up show a receipt. One star missing because cleaners showed up 15 mins late and didn’t let me know.
Don Parsons
Don Parsons
21:17 01 Oct 19
great experience with Twinkle Clean. They left my apartment spotless. My bf booked it online with no dramas. BE AWARE: if you have pets tell them before they arrive. We had to pay an extra £50 on the day because we have two cats and there was lots of cat hair on the carpet and behind furniture. Twinkle Clean, why don't you have an option for adding this an extra on your online booking system?
Mario Lau
Mario Lau
21:10 01 Oct 19
Twinkle Clean also known as PNP cleaning. Overall, they did a good job. However, they did not meet their 3 day promise on rectifying areas left unclean. Further, they charged me £25 above the agreed price. I sent them exchange of emails stating the price agreed. I will look elsewhere next time. All I want is an honest business who do what they promise.EDIT: Please note, Twinkle Clean's response to my review is NOT genuine. It is simply to ensure that do not lose any business. I informed them 4 weeks ago about their failure to meet their promise. DO NOT USE THEM.
Aziz Merchant
Aziz Merchant
17:49 01 Oct 19
fast cleaning to a good standard. my wife was even impressed and she's got OCD! passed end of tenancy cleaning inspection by Foxtons inventory clerk, No issues. Great online booking system which mean't I didn't have to waste time booking over the phone.
Parneet Singh
Parneet Singh
16:24 01 Oct 19
Everything went smoothly with the end of tenancy cleaning service we booked. Would have been great to have had the option to pay online using PayPal too!
Henry Chang
Henry Chang
18:45 30 Sep 19
hight recommend! Foxtons inventory clerk said it was one of the cleanest flats he's inspected in a while. I was surprised that they didn't clean above the kitchen cupboards but apparently this isn't required for an end of tenancy clean. Worth the extra money.
audrey skinner
audrey skinner
17:03 18 Sep 19
Good end of tenancy cleaning service from Twinkle Clean. Got our cleaning part of our deposit back in full. The ladies that turned up left the place looking like new. Won’t give 5 starts, as the cleaners didn’t speak great English.
Vera Wong
Vera Wong
13:11 18 Sep 19
Overall very pleased with the end of tenancy cleaning service from twinkle clean. I am only giving 4 stars, as the inventory report showed a few small items missed by the cleaners. I called twinkle clean and sent them the inventory report and they arranged for another cleaning team in the area to come and re-clean the areas missed that same day. Shame, I would have given 5-stars if they hadn’t missed this! Jake
Jake Tapper
Jake Tapper
13:53 09 Sep 19
The communication and service from Twinkle clean was exceptional. Antonia and her partner did a great job with the end of tenancy service and gave us good advice. We didn't want to leave the house! The fact that it's not a timed clean reassured us that the house would be done thoroughly and nothing would be skipped and I'm happy to report that was the case. Would definitely recommend if you want your deposit back.
Joanne Faulkner
Joanne Faulkner
11:01 05 Sep 19
Really happy with the end of tenancy cleaning from Twinkle Clean. Cleaners arrived early and got it all done in a few hours. No issues whatsoever!
Jimmy O’Hare
Jimmy O’Hare
08:14 01 Sep 19
The customer service team make it really easy to communicate and book everything. We weren't overly happy with the first clean but as soon as we notified them of this, they agreed to come back within a very quick time frame and address all of the concerns we had raised. After the re-clean, our landlord was very happy and agreed to return our full deposit. very good service and I really felt that we got what we paid for.
Camila González
Camila González
08:12 20 Aug 19
Happy to leave a 5-star review, as the cleaning team did a really good job. No issues with the inventory report. Will use again.
James Thomas
James Thomas
11:55 17 Aug 19
My flatmate booked a budget end of tenancy cleaning company and they cancelled on us 4 hours before they should have arrived. Twinkle clean managed to fit us in at the last minute and saved the day. No issues with cleaning.
Sue Hardy
Sue Hardy
09:23 16 Aug 19
Twinkle Clean was recommended to us by our estate agent for end of tenancy cleaning. We got an few quotes and they were more expensive than some of the other companies, but they did a really good job and we got the cleaning part of our deposit back. If I had to make a complaint it’s that the cleaners took longer than I expected to carry out the cleaning. Other than that I’d highly recommend. - Mo
Muhammad Mia
Muhammad Mia
13:41 15 Aug 19
5–star customer service! I checked the cleaning on the day and everything looked ok, however, the inventory report came back with some minor things missed. I notified Twinkle Clean and they went back to the property later that day to fix the issues. I was a bit dubious about paying a premium for their end of tenancy cleaning service, but it’s worth it for the piece of mind. I’ve used cheap cleaning companies in the past and it was a real nightmare trying to get them to come back and fix issues. Worth the money!
Giovanni Bianchi
Giovanni Bianchi
13:53 12 Aug 19
Excellent clean. Never have I seen the flat look so clean. My mum let the cleaners in and said they were polite and friendly. They worked really hard and did things I wouldnt expect like steam clean our futon which was so lovely! Really think that the price is very fair for the work done and extremely happy to reccomend them as end of tenancy cleaners. Thanks so much!
A W
A W
15:37 09 Aug 19
The end of tenancy cleaning service itself was done to a very good standard and we got our deposit back from the landlord. However, I am only giving 4 stars as the booking system was down and we did not know if our payment through the system was successful. With that being said, we did receive a call from Twinkle Clean confirming our booking and that payment was taken. They also told us that the booking system was down and they were fixing it.
Esther Chan
Esther Chan
09:07 06 Aug 19
Overall quite pleased with the cleaning service. I haven’t given five stars because the communication on the day could have been better. When I called the office about this they explained it was the busiest weekend of the year for end of tenancy cleaning. Not really my problem.
Tom Hughes
Tom Hughes
18:49 31 Jul 19
Our landlord instructed us to book with Twinkle Clean as they are preferred cleaning company. The end of tenancy cleaning and carpet cleaning was done to a good standard. One or two small things were missed, but they dealt directly with our landlord to make sure the issues were resolved. We got our cleaning deposit back in full with no dramas.
Tracey Hewitt
Tracey Hewitt
09:25 31 Jul 19
No complaints at all. Booked an end of tenancy cleaning service online with carpet cleaning and the cleaners did a great job. Landlord happy. I didn't give 5-stars as the cleaners should have spoken better english, in my opinion.
Robert Gray
Robert Gray
09:53 29 Jul 19
Great job. Twinkle Clean was recommended by our landlord and I know why! The end of tenancy cleaning service was great and we didn't have any issues with getting our cleaning deposit back. Just make sure when you're booking online you add the extra services you need. We didn't, and we have to pay a slightly more expensive price on the day because the 10% online discount wasn't applied. otherwise very quick and easy booking system and the small army of cleaners that turned up on the day were lovely. Will recommend to friends and colleagues.
Heather Hayward
Heather Hayward
22:18 22 Jul 19
hbaldagorn b
hbaldagorn b
04:42 20 Jul 19
everything went ok with the end of tenancy cleaning, except for a cupboard which the cleaners forgot to clean. I called the office and they sent someone out in under an hour to finish the job. It passed the inventory check, and Foxtons returned the cleaning part of our deposit. Let's not talk about the unfair damage deductions they have requested! Will be appealing via TDS.
Jason Washington
Jason Washington
12:55 19 Jul 19
Easy online booking. The cleaning team did a great job and our inventory clerk was even impressed. Would use them again. My only complaint is that my booking confirmation email went into my spam folder. Might be worth looking into this as lots of people use gmail.
Jenny Henzell
Jenny Henzell
13:44 17 Jul 19
The service is really good value and flexible and both the support staff and cleaners themselves are all a pleasure to work with.The end of tenancy cleaning team that turned up on the day made our apartment look like its brand new. They even sent pictures of the clean flat to us after the service was complete. I'd highly recommend Twinkle Clean for anyone who doesn't want any issues when moving out.
Simon Butler
Simon Butler
11:03 16 Jul 19
I would have given 5 stars but the cleaners took an hour longer than the estimated time. I asked them why and they said it was because they had to soak the oven grills for longer due to the condition of the oven. I understand this, but they should have told me this in advance so I wasn't late for my appointment.
Susan Freeman
Susan Freeman
14:00 15 Jul 19
Good service from Twinkle Clean. No complaints.
John Moore
John Moore
15:03 11 Jul 19
Fab experience with Twinkle Clean! Quick and easy online booking. Cleaners worked hard on the day to leave my apartment spotless. I used Fantastic Cleaners for my last apartment and it was a real nightmare which ended up costing me money in deposit deductions. Big thanks to Polina and team 🙂
Kristen Crowley
Kristen Crowley
13:22 09 Jul 19
Booked an end of tenancy cleaning online with Twinkle Cleaners. The booking process was quick and easy and even I paid with my PayPal account. I would have given four stars, but the cleaners left some of their equipment behind, so I had to go back to the property later that day to let them in again. Shame, because the cleaning was done to a very high standard overall. Would still recommend.
Poppy O'Toole
Poppy O'Toole
13:38 04 Jul 19
Polina was great and a big help with making sure our landlord was happy with the end of tenancy cleaning service we booked. He provided us with a custom list of things to clean and she made sure the cleaners did all of the things on the list at no extra cost. We also got sent pictures the cleaners took when the cleaning was completed, which we were able to send to the landlord. Very professional. Online booking system was quick and easy. Will book again.
Alejandro Alvaro
Alejandro Alvaro
13:36 02 Jul 19
First time using Twinkle Clean. Advantages:+The online booking is very easy to use+Everything went as planned on the day and the cleaning passed the inventory checkout with no issues. Disadvantages:- not the cheapest in the market but my experience with any company like this is you tend to pay for what you get- not sure all the chemicals they used on the day were eco-friendly.I read some nightmare reviews for other cleaning companies so very happy we had no issues with this company.
Benjamin Savchenko
Benjamin Savchenko
12:10 24 Jun 19
Thank you Twinkle Clean. You made moving out of my flat a lot less hassle. No issues with end of tenancy cleaning checkout at all. Highly recommend.
Amélie Martin
Amélie Martin
09:55 20 Jun 19
cleaning was good but the cleaners were over an hour late and I didn't get a call or text to let me know. I called the office and they were very apologetic. They explained that the time of arrival is an estimate, and that it did say between 1-2pm on the booking confirmation. I still think it would have been nice to have got a text or call saying that they were going to be arriving towards the end of the allocated time slot. Shame as I've used Twinkle Clean twice before with no issues at all. -PM
Peter McKenna
Peter McKenna
18:48 19 Jun 19
Overall a positive experience with Twinkle Clean. The cleaners worked hard but they charged £15 extra on the day to clean all the grease build on the top of the kitchen cupboards. I would have liked for this to have been included in the price. Kitchen was left in very clean state and we passed the inventory check with no issues.
Kavya Singh
Kavya Singh
12:09 19 Jun 19
Super happy with the cleaning service from Twinkle Clean. This is the third year in a row that we have used them to carry out an end of tenancy cleaning service and me and my husband (landlords) couldn't be happier. Thanks for Liliya and Maria on the day for going the extra mile.
Julie Chang
Julie Chang
11:50 19 Jun 19
Customer service from Polina has been amazing. She has kept me up to date with my booking and very helpful over email. Thank you!
Francesca Solitro
Francesca Solitro
17:23 09 May 19
very happy with end of tenancy cleaning service. Letting agent returned my deposit with no issues.
Amy Smith
Amy Smith
17:06 09 May 19
Great service...my carpet looks new…
Amelia Ho
Amelia Ho
11:26 09 May 19
They did an excellent job cleaning our flat at the end of our tenancy! No issues whatsoever.
Markus M
Markus M
11:12 09 May 19
really happy with the carpet cleaning service booked. carpets looked and smelled like new! would recommend.
James Hammond
James Hammond
11:16 07 May 19
Great service very trustworthy and reliable. Would highly recommend this company. Dealing with Polina was a pleasure - very professional
Mira Singh
Mira Singh
12:25 02 May 19
I will love to work in twinkle time immediately
Bule Jiji
Bule Jiji
14:33 30 Apr 19
Very friendly staff and efficient excellent service. Couldn't have been better.
Kerry Jones
Kerry Jones
11:15 30 Apr 19
friendly cleaners and a reliable service. The cleaners turned up on time and did a great job. will recommend to friends and family.
Jamie Wadsworth
Jamie Wadsworth
12:22 26 Apr 19
very happy customer!! I picked Twinkle Clean after shopping around online for a reputable cleaning company. The lady I spoke to on the phone new what she was talking about and they were able to take my booking over the phone. The landlord was very happy with the end of tenancy cleaning and I didn't have any issues getting my deposit returned.
Ciara Sorrentino
Ciara Sorrentino
12:11 26 Apr 19
Twinkle Clean came recommended to us by a friend who used them last year for an end of tenancy cleaning. The cleaners did a great job and managed to remove some old stains on the lounge carpet. Will use again.
Zowie Boiardi
Zowie Boiardi
11:26 25 Apr 19
Fantastic company!Needed to book a deep clean of our house before our son is born.It’s always difficult to know which cleaning company is reputable so I asked in the Facebook residents group. Twinkle Clean came up often. I chose them as they’re an independent company and I’m so pleased I did! I've used Fantastic Cleaners in the past and it was a real disaster. The customer service throughout the process was excellent. The quality of the cleaning was very high and the cleaners worked very hard. I would highly recommend Twinkle Clean and wouldn’t hesitate to use them again
Drew Casey
Drew Casey
11:10 24 Apr 19
I had originally booked an end of tenancy cleaning service with Fantastic Cleaners but they let me down the day before. Twinkle Clean were able to come out last minute and did a great job. My only suggestion would be to give customers the option to pay by card on the day without having to call the office to make the payment -Thanks
Kevin F
Kevin F
15:02 23 Apr 19
This is the third time i've booked Twinkle Clean's end of tenancy cleaning service. Very happy once again with the level of cleaning and Polina really went the extra mile and helped me out with a tricky landlord this time round.
Lucy Hill
Lucy Hill
11:20 23 Apr 19
Everything went fine. No issues.
Lisa Wong
Lisa Wong
09:25 22 Apr 19
Really great service from the Twinkle Clean. The cleaners forgot to clean one of the kitchen cupboards but came back within 24 hours to resolve this for the letting agent. Very professional throughout. Would highly recommend.
Aanya Singh
Aanya Singh
09:11 20 Apr 19
My landlord recommended we use Twinkle Clean. The team of cleaners that turned up to do the end of tenancy cleaning we're really friendly and worked very hard. They even managed to make the oven look like new!
Sam Robbins
Sam Robbins
10:25 19 Apr 19
the cleaners did what was expected of them. nothing more, nothing less. deposit returned.
Kara Jones
Kara Jones
10:41 18 Apr 19
Would have given 5 starts but the cleaning took an hour longer than the supervisor lady said it would which meant I was delayed for my next appointment. Cleaning itself was fine, with no deductions from landlord.
Dave Smith
Dave Smith
12:44 17 Apr 19
Big thanks to the cleaners from Twinkle Clean. They did an awesome job on my one bed flat in Chelsea today. The inventory clerk sent by Foxtons even commented how clean it was. We didn't have any issues after moving out - for a change. Will use again.
Julian Freeman
Julian Freeman
20:56 16 Apr 19
Very happy with the cleaning service I received. Would recommend to anyone looking for end of tenancy cleaning in London. Thanks to Polina and the team for going the extra mile! -JB
Jason B
Jason B
21:56 19 Mar 19
I had a really good experience with Twinkle Clean, we found them after being left down by another cleaning company 'Cleaning Services UK'. They were prompt with their communications, lots of email updates and arrived earlier than expected. We booked a cleaning service for Sunday and she was done quicker than expected too which was estimated between 3-5 hours. Our flat is looking brand new for the end of tenancy. I would highly recommend!
Helen Bui
Helen Bui
12:28 12 Feb 19
Very punctual and professional. Definitely satisfied by their service.
Elena Secli'
Elena Secli'
18:06 06 Feb 19
I booked a carpet cleaning service and the carpet cleaner that turned up did a great job using a proper commercial carpet cleaner. I booked a similar service before and the cleaning company (I won't name names) sent someone with a Numatic George.