The Twinkle Clean Story

Twinkle Clean started up in 2012, and we’ve been on an epic ride ever since.

From our beginnings as a domestic cleaning company to launching our commercial cleaning services in 2014, we’ve tried to stay true to our core beliefs by delivering and working with specialist partners to deliver, consistently high-quality cleaning services.

We owe a huge thanks to our lovely customers for being part of our success story, and we hope that you’ll continue to be a part of our story.

Twinkle Clean Founder - Twinkle Clean

British born entrepreneur and Founder of Twinkle Clean shares his ambitious plans to turn his quality-focused cleaning business into a leading franchise – read on startups.co.uk 

Accredited by:

BICS
Trusted Trader
NCCA

Google Rating
4.1
Based on 136 reviews

great experience with Twinkle Clean. They left my apartment spotless. My bf booked it online with no dramas. BE AWARE: if you have pets tell them before they arrive. We had to pay an extra £50 on the day because we have two cats and there was lots of cat hair on the carpet and behind furniture. Twinkle Clean, why don't you have an option for adding this an extra on your online booking system?
Mario Lau
Mario Lau
21:10 01 Oct 19
fast cleaning to a good standard. my wife was even impressed and she's got OCD! passed end of tenancy cleaning inspection by Foxtons inventory clerk, No issues. Great online booking system which mean't I didn't have to waste time booking over the phone.
Parneet Singh
Parneet Singh
16:24 01 Oct 19
Everything went smoothly with the end of tenancy cleaning service we booked. Would have been great to have had the option to pay online using PayPal too!
Henry Chang
Henry Chang
18:45 30 Sep 19
Overall very pleased with the end of tenancy cleaning service from twinkle clean. I am only giving 4 stars, as the inventory report showed a few small items missed by the cleaners. I called twinkle clean and sent them the inventory report and they arranged for another cleaning team in the area to come and re-clean the areas missed that same day. Shame, I would have given 5-stars if they hadn’t missed this! Jake
Jake Tapper
Jake Tapper
13:53 09 Sep 19
Really happy with the end of tenancy cleaning from Twinkle Clean. Cleaners arrived early and got it all done in a few hours. No issues whatsoever!
Jimmy O’Hare
Jimmy O’Hare
08:14 01 Sep 19
The customer service team make it really easy to communicate and book everything. We weren't overly happy with the first clean but as soon as we notified them of this, they agreed to come back within a very quick time frame and address all of the concerns we had raised. After the re-clean, our landlord was very happy and agreed to return our full deposit. very good service and I really felt that we got what we paid for.
Camila González
Camila González
08:12 20 Aug 19
Happy to leave a 5-star review, as the cleaning team did a really good job. No issues with the inventory report. Will use again.
James Thomas
James Thomas
11:55 17 Aug 19
5–star customer service! I checked the cleaning on the day and everything looked ok, however, the inventory report came back with some minor things missed. I notified Twinkle Clean and they went back to the property later that day to fix the issues. I was a bit dubious about paying a premium for their end of tenancy cleaning service, but it’s worth it for the piece of mind. I’ve used cheap cleaning companies in the past and it was a real nightmare trying to get them to come back and fix issues. Worth the money!
Giovanni Bianchi
Giovanni Bianchi
13:53 12 Aug 19
Excellent clean. Never have I seen the flat look so clean. My mum let the cleaners in and said they were polite and friendly. They worked really hard and did things I wouldnt expect like steam clean our futon which was so lovely! Really think that the price is very fair for the work done and extremely happy to reccomend them as end of tenancy cleaners. Thanks so much!
A W
A W
15:37 09 Aug 19
The end of tenancy cleaning service itself was done to a very good standard and we got our deposit back from the landlord. However, I am only giving 4 stars as the booking system was down and we did not know if our payment through the system was successful. With that being said, we did receive a call from Twinkle Clean confirming our booking and that payment was taken. They also told us that the booking system was down and they were fixing it.
Esther Chan
Esther Chan
09:07 06 Aug 19
Overall quite pleased with the cleaning service. I haven’t given five stars because the communication on the day could have been better. When I called the office about this they explained it was the busiest weekend of the year for end of tenancy cleaning. Not really my problem.
Tom Hughes
Tom Hughes
18:49 31 Jul 19
Our landlord instructed us to book with Twinkle Clean as they are preferred cleaning company. The end of tenancy cleaning and carpet cleaning was done to a good standard. One or two small things were missed, but they dealt directly with our landlord to make sure the issues were resolved. We got our cleaning deposit back in full with no dramas.
Tracey Hewitt
Tracey Hewitt
09:25 31 Jul 19
No complaints at all. Booked an end of tenancy cleaning service online with carpet cleaning and the cleaners did a great job. Landlord happy. I didn't give 5-stars as the cleaners should have spoken better english, in my opinion.
Robert Gray
Robert Gray
09:53 29 Jul 19
Great job. Twinkle Clean was recommended by our landlord and I know why! The end of tenancy cleaning service was great and we didn't have any issues with getting our cleaning deposit back. Just make sure when you're booking online you add the extra services you need. We didn't, and we have to pay a slightly more expensive price on the day because the 10% online discount wasn't applied. otherwise very quick and easy booking system and the small army of cleaners that turned up on the day were lovely. Will recommend to friends and colleagues.
Heather Hayward
Heather Hayward
22:18 22 Jul 19
hbaldagorn b
hbaldagorn b
04:42 20 Jul 19
everything went ok with the end of tenancy cleaning, except for a cupboard which the cleaners forgot to clean. I called the office and they sent someone out in under an hour to finish the job. It passed the inventory check, and Foxtons returned the cleaning part of our deposit. Let's not talk about the unfair damage deductions they have requested! Will be appealing via TDS.
Jason Washington
Jason Washington
12:55 19 Jul 19
Easy online booking. The cleaning team did a great job and our inventory clerk was even impressed. Would use them again. My only complaint is that my booking confirmation email went into my spam folder. Might be worth looking into this as lots of people use gmail.
Jenny Henzell
Jenny Henzell
13:44 17 Jul 19
The service is really good value and flexible and both the support staff and cleaners themselves are all a pleasure to work with.The end of tenancy cleaning team that turned up on the day made our apartment look like its brand new. They even sent pictures of the clean flat to us after the service was complete. I'd highly recommend Twinkle Clean for anyone who doesn't want any issues when moving out.
Simon Butler
Simon Butler
11:03 16 Jul 19
I would have given 5 stars but the cleaners took an hour longer than the estimated time. I asked them why and they said it was because they had to soak the oven grills for longer due to the condition of the oven. I understand this, but they should have told me this in advance so I wasn't late for my appointment.
Susan Freeman
Susan Freeman
14:00 15 Jul 19
Good service from Twinkle Clean. No complaints.
John Moore
John Moore
15:03 11 Jul 19
Fab experience with Twinkle Clean! Quick and easy online booking. Cleaners worked hard on the day to leave my apartment spotless. I used Fantastic Cleaners for my last apartment and it was a real nightmare which ended up costing me money in deposit deductions. Big thanks to Polina and team 🙂
Kristen Crowley
Kristen Crowley
13:22 09 Jul 19
Booked an end of tenancy cleaning online with Twinkle Cleaners. The booking process was quick and easy and even I paid with my PayPal account. I would have given four stars, but the cleaners left some of their equipment behind, so I had to go back to the property later that day to let them in again. Shame, because the cleaning was done to a very high standard overall. Would still recommend.
Poppy O'Toole
Poppy O'Toole
13:38 04 Jul 19
Polina was great and a big help with making sure our landlord was happy with the end of tenancy cleaning service we booked. He provided us with a custom list of things to clean and she made sure the cleaners did all of the things on the list at no extra cost. We also got sent pictures the cleaners took when the cleaning was completed, which we were able to send to the landlord. Very professional. Online booking system was quick and easy. Will book again.
Alejandro Alvaro
Alejandro Alvaro
13:36 02 Jul 19
First time using Twinkle Clean. Advantages:+The online booking is very easy to use+Everything went as planned on the day and the cleaning passed the inventory checkout with no issues. Disadvantages:- not the cheapest in the market but my experience with any company like this is you tend to pay for what you get- not sure all the chemicals they used on the day were eco-friendly.I read some nightmare reviews for other cleaning companies so very happy we had no issues with this company.
Benjamin Savchenko
Benjamin Savchenko
12:10 24 Jun 19
Thank you Twinkle Clean. You made moving out of my flat a lot less hassle. No issues with end of tenancy cleaning checkout at all. Highly recommend.
Amélie Martin
Amélie Martin
09:55 20 Jun 19
cleaning was good but the cleaners were over an hour late and I didn't get a call or text to let me know. I called the office and they were very apologetic. They explained that the time of arrival is an estimate, and that it did say between 1-2pm on the booking confirmation. I still think it would have been nice to have got a text or call saying that they were going to be arriving towards the end of the allocated time slot. Shame as I've used Twinkle Clean twice before with no issues at all. -PM
Peter McKenna
Peter McKenna
18:48 19 Jun 19
Overall a positive experience with Twinkle Clean. The cleaners worked hard but they charged £15 extra on the day to clean all the grease build on the top of the kitchen cupboards. I would have liked for this to have been included in the price. Kitchen was left in very clean state and we passed the inventory check with no issues.
Kavya Singh
Kavya Singh
12:09 19 Jun 19
Super happy with the cleaning service from Twinkle Clean. This is the third year in a row that we have used them to carry out an end of tenancy cleaning service and me and my husband (landlords) couldn't be happier. Thanks for Liliya and Maria on the day for going the extra mile.
Julie Chang
Julie Chang
11:50 19 Jun 19
Customer service from Polina has been amazing. She has kept me up to date with my booking and very helpful over email. Thank you!
Francesca Solitro
Francesca Solitro
17:23 09 May 19
very happy with end of tenancy cleaning service. Letting agent returned my deposit with no issues.
Amy Smith
Amy Smith
17:06 09 May 19
Great service...my carpet looks new…
Amelia Ho
Amelia Ho
11:26 09 May 19
They did an excellent job cleaning our flat at the end of our tenancy! No issues whatsoever.
Markus M
Markus M
11:12 09 May 19
really happy with the carpet cleaning service booked. carpets looked and smelled like new! would recommend.
James Hammond
James Hammond
11:16 07 May 19
Great service very trustworthy and reliable. Would highly recommend this company. Dealing with Polina was a pleasure - very professional
Mira Singh
Mira Singh
12:25 02 May 19
I will love to work in twinkle time immediately
Bule Jiji
Bule Jiji
14:33 30 Apr 19
Very friendly staff and efficient excellent service. Couldn't have been better.
Kerry Jones
Kerry Jones
11:15 30 Apr 19
friendly cleaners and a reliable service. The cleaners turned up on time and did a great job. will recommend to friends and family.
Jamie Wadsworth
Jamie Wadsworth
12:22 26 Apr 19
very happy customer!! I picked Twinkle Clean after shopping around online for a reputable cleaning company. The lady I spoke to on the phone new what she was talking about and they were able to take my booking over the phone. The landlord was very happy with the end of tenancy cleaning and I didn't have any issues getting my deposit returned.
Ciara Sorrentino
Ciara Sorrentino
12:11 26 Apr 19
Twinkle Clean came recommended to us by a friend who used them last year for an end of tenancy cleaning. The cleaners did a great job and managed to remove some old stains on the lounge carpet. Will use again.
Zowie Boiardi
Zowie Boiardi
11:26 25 Apr 19
Fantastic company!Needed to book a deep clean of our house before our son is born.It’s always difficult to know which cleaning company is reputable so I asked in the Facebook residents group. Twinkle Clean came up often. I chose them as they’re an independent company and I’m so pleased I did! I've used Fantastic Cleaners in the past and it was a real disaster. The customer service throughout the process was excellent. The quality of the cleaning was very high and the cleaners worked very hard. I would highly recommend Twinkle Clean and wouldn’t hesitate to use them again
Drew Casey
Drew Casey
11:10 24 Apr 19
I had originally booked an end of tenancy cleaning service with Fantastic Cleaners but they let me down the day before. Twinkle Clean were able to come out last minute and did a great job. My only suggestion would be to give customers the option to pay by card on the day without having to call the office to make the payment -Thanks
Kevin F
Kevin F
15:02 23 Apr 19
This is the third time i've booked Twinkle Clean's end of tenancy cleaning service. Very happy once again with the level of cleaning and Polina really went the extra mile and helped me out with a tricky landlord this time round.
Lucy Hill
Lucy Hill
11:20 23 Apr 19
Everything went fine. No issues.
Lisa Wong
Lisa Wong
09:25 22 Apr 19
Really great service from the Twinkle Clean. The cleaners forgot to clean one of the kitchen cupboards but came back within 24 hours to resolve this for the letting agent. Very professional throughout. Would highly recommend.
Aanya Singh
Aanya Singh
09:11 20 Apr 19
My landlord recommended we use Twinkle Clean. The team of cleaners that turned up to do the end of tenancy cleaning we're really friendly and worked very hard. They even managed to make the oven look like new!
Sam Robbins
Sam Robbins
10:25 19 Apr 19
the cleaners did what was expected of them. nothing more, nothing less. deposit returned.
Kara Jones
Kara Jones
10:41 18 Apr 19
Would have given 5 starts but the cleaning took an hour longer than the supervisor lady said it would which meant I was delayed for my next appointment. Cleaning itself was fine, with no deductions from landlord.
Dave Smith
Dave Smith
12:44 17 Apr 19
Big thanks to the cleaners from Twinkle Clean. They did an awesome job on my one bed flat in Chelsea today. The inventory clerk sent by Foxtons even commented how clean it was. We didn't have any issues after moving out - for a change. Will use again.
Julian Freeman
Julian Freeman
20:56 16 Apr 19
Very happy with the cleaning service I received. Would recommend to anyone looking for end of tenancy cleaning in London. Thanks to Polina and the team for going the extra mile! -JB
Jason B
Jason B
21:56 19 Mar 19
I had a really good experience with Twinkle Clean, we found them after being left down by another cleaning company 'Cleaning Services UK'. They were prompt with their communications, lots of email updates and arrived earlier than expected. We booked a cleaning service for Sunday and she was done quicker than expected too which was estimated between 3-5 hours. Our flat is looking brand new for the end of tenancy. I would highly recommend!
Helen Bui
Helen Bui
12:28 12 Feb 19
Very punctual and professional. Definitely satisfied by their service.
Elena Secli'
Elena Secli'
18:06 06 Feb 19
I booked a carpet cleaning service and the carpet cleaner that turned up did a great job using a proper commercial carpet cleaner. I booked a similar service before and the cleaning company (I won't name names) sent someone with a Numatic George.
Simon Bearns
Simon Bearns
16:13 01 Dec 18
I was asked by Antionetta to leave a review about the cleaning we received. The cleaning team that turned up did a great job and even cleaned the top of the kitchen cupboards. This isn’t part of the standard clean and I had to pay an extra £35 for this. Our landlord is a real pain and insisted this was done. We got the deposit back and there were no issues with the cleaning.
Robin Sharp
Robin Sharp
16:30 22 Nov 18
Everything was fine with the end of cleaning cleaning. The cleaners were a little late but they kept me informed throughout. Will use again,
Jeanne Chung
Jeanne Chung
20:00 20 Nov 18
Everything went ok with the cleaning and the landlord released our deposit. The estate agent insisted we used a professional cleaning company, otherwise I could have done this myself. Bit of a con, if you ask me.
Sam Gove
Sam Gove
13:20 16 Nov 18
Overall Twinkle did a good job. It took about an hour more than the estimated time given but they did a thorough job and the landlord was happy with the cleaning so I got my deposit back in full. -Mandy
Amanda Yates
Amanda Yates
11:55 16 Nov 18
I booked an end of tenancy cleaning service with Twinkle clean for my 2 bedroom carpeted apartment. I wanted to go with another company but my estate agent insisted I used twinkle clean to ensure the job was done correctly (not sure if they’re allowed to do this by law but anyway) they did a good job and I got the cleaning part of my deposit back with no problems.
Jack Chapman
Jack Chapman
17:03 05 Nov 18
Update: Contacted number given in review response and agreed on a 20% refund for the hassle and standard of cleaning provided.Original review below:Terrible experience - would have been more efficient to do the end of tenancy clean myself. TwinkleClean do not actually provide the cleaning service, they use third party cleaners. They have no ability to provide quality control as the website states, or keep any other claims the website makes. Our cleaning contract was fulfilled by PNP Cleaning, avoid at all costs.These are the issues we faced:- Website claims english speaking cleaners - not true. The cleaners that arrived had to phone their manager to translate- Cleaning was done to a poor standard, the floors were not clean, the kitchen worktops were not clean, the kitchen cupboard doors were not clean, etc.- The cleaning guarantee is made to sound like its a guarantee for any cleanliness issues raised by the landlord when vacating the property. Our landlord did find issues, we then raised these with TwinkleClean/PNPCleaning - we were then told the guarantee is that the cleaners attempted to clean every item on their checklist, not that it is cleaned to a satisfactory standard- The email request for certain areas in the property to be re-cleaned to a satisfactory standard was ignored for over a week. One reply promised a formal response by the end of the working day, it never came.- I challenged what the guarantee was good for, Twinkle/PNP then claimed the guarantee was void since there were possessions in the property that inhibited cleaning. These possessions were out on a balcony where the cleaners did not require access. Fabrication of facts to avoid doing work to a good standard.- When I finally got to speak to Polina on the phone after a weeks worth of no response, she became rude and defensive, the email that then followed stated they would not clean the areas as they were the best that could be. I challenged this and Polina finally agreed to have the areas re-cleaned. Unsurprisingly, the areas re-cleaned were notably better following (so much for best they could be).All in all a complete hassle, poor workmanship, poor customer relations. Don’t waste your time with either TwinkleClean or PNPCleaning.
Craig Saunders
Craig Saunders
15:39 26 Oct 18
I am very pleased with how the cleaners did their job. They came on time. The kitchen and bathroom were cleaned properly. I would highly recommend their services.
Brian Scott
Brian Scott
19:50 14 Oct 18
I was asked by the cleaners to share my experience of using Twinkle Clean, si here goes.For the most part my experience was very good. I agree with some of the negative points in some of the other reviews:Positive:-cleaning done to a good standard with issues getting my cleaning deposit back-cleaners were 30 minutes late due to traffic but they kept me informed throughout -they took less than 4 hours for a full end of tenancy cleaning of a 1 bed large apartment (I used a company called fantastic cleaning before and they sent one person and it took them 8 hours to clean a similar sized apartment)Bad points:-cleaners English was ok but not great-they can’t do external window cleaning above the ground floor unless you book this in advance. This was a little frustrating and I had to book a window cleaner to do our externalWindows at short notice. -I would have liked to have been able to book the service online instead of having to waste time with emails and phone callsDespite the few bad points I would still recommmed them and have requested a quote for regular domestic cleaning.
Rosemary Chen
Rosemary Chen
06:37 05 Oct 18
Twinkle Clean did a great job cleaning my flat. Foxtons returned the cleaning part of my deposit in full with no issues. Let’s not talk about the rest of the deposit!!! I would avoid using Foxtons at all costs. They may have nice offices and friendly sales people but they really take the mickey when it comes to moving out charges. I was charged over £200 for a burn hole in the sofa that was already there when we moved in.
Rory Miller
Rory Miller
06:20 05 Oct 18
I was a little concerned, reading the negative comments first, as we all do, but the experience with Twinkle Clean was brilliant. My husband booked Twinkle Clean to do a full end of tenancy cleaning and carpet clean of our apartment in Fulham. It took longer than we’d hoped but the cleaners worked hard to make it spotless and it passed the inventory inspection with no issues. Have already recommended to friends and colleague.
A Sanderson
A Sanderson
21:37 27 Sep 18
VERY HAPPY WITH TWINKLE CLEAN. THEY DID A GREAT JOB. TOOK AGES FOR THEM TO SEND ME A REVISED INVOICE WHICH MY HOUSEMATE REQUESTED AFTER THE CLEANING TOOK PLACE. WOULD RECOMMEND.
Susie Brown
Susie Brown
19:34 09 Sep 18
Was fine. Nothing special. Got my cleaning deposit back in full.
JJ Fay
JJ Fay
13:14 07 Sep 18
Good job! Thanks to polina for organising the Reclean of one of the carpets that same day. Very impressed with the customer service. 👍🏻
Joe Grayson
Joe Grayson
14:31 06 Sep 18
Everything was fine. Cleaning passed inspection on the day.
J. Strange
J. Strange
09:46 01 Sep 18
Third year in a row using Twinkle Clean as a landlord. They did a great job. It was actually one of their approved partner companies that turned up and carried out the end of tenancy and carpet cleaning but they did just as good a job. Would recommend to anyone who is a landlord and wants a hassle free process. There’s lots of cowboy cleaning companies in London. I’d love to name and shame and few but I’ll resist the temptation. -CJ
Charlotte Jackson
Charlotte Jackson
14:23 23 Aug 18
Cleaners worked well. Property passed the end of tenancy inventory inspection.
Michal James
Michal James
10:03 22 Aug 18
The cleaning took ages on the day, but they did a great job. Dexter’s returned our cleaning deposit in full.
Jason Henman
Jason Henman
14:12 05 Aug 18
Recommended by Dexters. The cleaners did a good job and the agents were happy returning the end of tenancy cleaning deposit back in full. Would have liked to have been able to have booked the service online.
Andrew Y.
Andrew Y.
14:20 21 Jul 18
Great company to deal with. I had a bad experience with other so called professionalCleaning companies before who ruined the carpets. These guys did a great job and the managed to match a cheaper quote too. Would recommend to anyone who need a professional end of tenancy clean.
Ross Childs
Ross Childs
16:37 08 Jul 18
What an excellent job. The two cleaners arrived at 8.15 am and worked solidly till 12.45 really impressed . It was an end of tenancy clean and there were no issues with the inspection afterwards. Very different than the flat we were moving to where we had to get the cleaners back (from a different company employed by the leaving tenant) and the place was still filthy afterwards.
Martin Wedgwood
Martin Wedgwood
16:05 08 Jul 18
Took bloody ages but they did a thorough job. No problems getting the cleaning part of my tenancy deposit back,
J. Blake
J. Blake
16:48 29 Jun 18
Twinkle clean were recommended to me by our landlord. Cleaners were super friendly and they did a great job on the day. They even managed to remove a red wine stain from the lounge carpet. No idea how they did this as my wife tried to no avail. Would recommend.
Julian Strange
Julian Strange
13:05 29 Jun 18
The cleaners arrived on time, were friendly, however their English wasn't very good. The did a lovely job with the equipment they had. I was disappointed that although the carpets were cleaned, they weren't cleaned as I expected after the questions I had asked. It wasn't a deep clean with a professional machine at all, which means it wasn't deep cleaned as I expected, which has felt like a waste of money. I also didn't see a steamer for the deep clean of the bathroom, which again, has felt like a waste of money as that's what I expected in the bathroom. This is why I have given 3 stars as feeling misled. Also the windows weren't cleaned which was also included in the cost. Don't think I'll use twinkle clean again or would recommend unfortunately.
Ronnie Wentzel
Ronnie Wentzel
08:51 30 May 18
Really happy with the service from the cleaners that turned up. The previous tenants left the place in a right state, but by the end it was like new. I have to pay an additional fee because of the bad condition but it was worth it. I made the mistake of not checking the property every six months- which I won’t be doing again.