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- 6+ years industry experience
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Based on 120 reviews
11:55 17 Aug 19
Happy to leave a 5-star review, as the cleaning team did a really good job. No issues with the inventory report. Will use again.
09:23 16 Aug 19
My flatmate booked a budget end of tenancy cleaning company and they cancelled on us 4 hours before they should have arrived. Twinkle clean managed to fit us in at the last minute and saved the day. No issues with cleaning.
13:41 15 Aug 19
Twinkle Clean was recommended to us by our estate agent for end of tenancy cleaning. We got an few quotes and they were more expensive than some of the other companies, but they did a really good job and we got the cleaning part of our deposit back. If I had to make a complaint it’s that the cleaners took longer than I expected to carry out the cleaning. Other than that I’d highly recommend. - Mo
13:53 12 Aug 19
5–star customer service! I checked the cleaning on the day and everything looked ok, however, the inventory report came back with some minor things missed. I notified Twinkle Clean and they went back to the property later that day to fix the issues. I was a bit dubious about paying a premium for their end of tenancy cleaning service, but it’s worth it for the piece of mind. I’ve used cheap cleaning companies in the past and it was a real nightmare trying to get them to come back and fix issues. Worth the money!
15:37 09 Aug 19
Excellent clean. Never have I seen the flat look so clean. My mum let the cleaners in and said they were polite and friendly. They worked really hard and did things I wouldnt expect like steam clean our futon which was so lovely! Really think that the price is very fair for the work done and extremely happy to reccomend them as end of tenancy cleaners. Thanks so much!
09:07 06 Aug 19
The end of tenancy cleaning service itself was done to a very good standard and we got our deposit back from the landlord. However, I am only giving 4 stars as the booking system was down and we did not know if our payment through the system was successful. With that being said, we did receive a call from Twinkle Clean confirming our booking and that payment was taken. They also told us that the booking system was down and they were fixing it.
18:49 31 Jul 19
Overall quite pleased with the cleaning service. I haven’t given five stars because the communication on the day could have been better. When I called the office about this they explained it was the busiest weekend of the year for end of tenancy cleaning. Not really my problem.
09:25 31 Jul 19
Our landlord instructed us to book with Twinkle Clean as they are preferred cleaning company. The end of tenancy cleaning and carpet cleaning was done to a good standard. One or two small things were missed, but they dealt directly with our landlord to make sure the issues were resolved. We got our cleaning deposit back in full with no dramas.
09:53 29 Jul 19
No complaints at all. Booked an end of tenancy cleaning service online with carpet cleaning and the cleaners did a great job. Landlord happy. I didn't give 5-stars as the cleaners should have spoken better english, in my opinion.
22:18 22 Jul 19
Great job. Twinkle Clean was recommended by our landlord and I know why! The end of tenancy cleaning service was great and we didn't have any issues with getting our cleaning deposit back. Just make sure when you're booking online you add the extra services you need. We didn't, and we have to pay a slightly more expensive price on the day because the 10% online discount wasn't applied. otherwise very quick and easy booking system and the small army of cleaners that turned up on the day were lovely. Will recommend to friends and colleagues.
04:42 20 Jul 19
12:55 19 Jul 19
everything went ok with the end of tenancy cleaning, except for a cupboard which the cleaners forgot to clean. I called the office and they sent someone out in under an hour to finish the job. It passed the inventory check, and Foxtons returned the cleaning part of our deposit. Let's not talk about the unfair damage deductions they have requested! Will be appealing via TDS.
13:44 17 Jul 19
Easy online booking. The cleaning team did a great job and our inventory clerk was even impressed. Would use them again. My only complaint is that my booking confirmation email went into my spam folder. Might be worth looking into this as lots of people use gmail.
11:03 16 Jul 19
The service is really good value and flexible and both the support staff and cleaners themselves are all a pleasure to work with.The end of tenancy cleaning team that turned up on the day made our apartment look like its brand new. They even sent pictures of the clean flat to us after the service was complete. I'd highly recommend Twinkle Clean for anyone who doesn't want any issues when moving out.
14:00 15 Jul 19
I would have given 5 stars but the cleaners took an hour longer than the estimated time. I asked them why and they said it was because they had to soak the oven grills for longer due to the condition of the oven. I understand this, but they should have told me this in advance so I wasn't late for my appointment.
15:03 11 Jul 19
Good service from Twinkle Clean. No complaints.
13:22 09 Jul 19
Fab experience with Twinkle Clean! Quick and easy online booking. Cleaners worked hard on the day to leave my apartment spotless. I used Fantastic Cleaners for my last apartment and it was a real nightmare which ended up costing me money in deposit deductions. Big thanks to Polina and team 🙂
13:38 04 Jul 19
Booked an end of tenancy cleaning online with Twinkle Cleaners. The booking process was quick and easy and even I paid with my PayPal account. I would have given four stars, but the cleaners left some of their equipment behind, so I had to go back to the property later that day to let them in again. Shame, because the cleaning was done to a very high standard overall. Would still recommend.
13:36 02 Jul 19
Polina was great and a big help with making sure our landlord was happy with the end of tenancy cleaning service we booked. He provided us with a custom list of things to clean and she made sure the cleaners did all of the things on the list at no extra cost. We also got sent pictures the cleaners took when the cleaning was completed, which we were able to send to the landlord. Very professional. Online booking system was quick and easy. Will book again.
12:10 24 Jun 19
First time using Twinkle Clean. Advantages:+The online booking is very easy to use+Everything went as planned on the day and the cleaning passed the inventory checkout with no issues. Disadvantages:- not the cheapest in the market but my experience with any company like this is you tend to pay for what you get- not sure all the chemicals they used on the day were eco-friendly.I read some nightmare reviews for other cleaning companies so very happy we had no issues with this company.
09:55 20 Jun 19
Thank you Twinkle Clean. You made moving out of my flat a lot less hassle. No issues with end of tenancy cleaning checkout at all. Highly recommend.
18:48 19 Jun 19
cleaning was good but the cleaners were over an hour late and I didn't get a call or text to let me know. I called the office and they were very apologetic. They explained that the time of arrival is an estimate, and that it did say between 1-2pm on the booking confirmation. I still think it would have been nice to have got a text or call saying that they were going to be arriving towards the end of the allocated time slot. Shame as I've used Twinkle Clean twice before with no issues at all. -PM
12:09 19 Jun 19
Overall a positive experience with Twinkle Clean. The cleaners worked hard but they charged £15 extra on the day to clean all the grease build on the top of the kitchen cupboards. I would have liked for this to have been included in the price. Kitchen was left in very clean state and we passed the inventory check with no issues.
11:50 19 Jun 19
Super happy with the cleaning service from Twinkle Clean. This is the third year in a row that we have used them to carry out an end of tenancy cleaning service and me and my husband (landlords) couldn't be happier. Thanks for Liliya and Maria on the day for going the extra mile.
17:23 09 May 19
Customer service from Polina has been amazing. She has kept me up to date with my booking and very helpful over email. Thank you!
17:06 09 May 19
very happy with end of tenancy cleaning service. Letting agent returned my deposit with no issues.
11:26 09 May 19
Great service...my carpet looks new…
11:12 09 May 19
They did an excellent job cleaning our flat at the end of our tenancy! No issues whatsoever.
11:16 07 May 19
really happy with the carpet cleaning service booked. carpets looked and smelled like new! would recommend.
12:25 02 May 19
Great service very trustworthy and reliable. Would highly recommend this company. Dealing with Polina was a pleasure - very professional
14:33 30 Apr 19
I will love to work in twinkle time immediately
11:15 30 Apr 19
Very friendly staff and efficient excellent service. Couldn't have been better.
12:22 26 Apr 19
friendly cleaners and a reliable service. The cleaners turned up on time and did a great job. will recommend to friends and family.
12:11 26 Apr 19
very happy customer!! I picked Twinkle Clean after shopping around online for a reputable cleaning company. The lady I spoke to on the phone new what she was talking about and they were able to take my booking over the phone. The landlord was very happy with the end of tenancy cleaning and I didn't have any issues getting my deposit returned.
11:26 25 Apr 19
Twinkle Clean came recommended to us by a friend who used them last year for an end of tenancy cleaning. The cleaners did a great job and managed to remove some old stains on the lounge carpet. Will use again.
11:10 24 Apr 19
Fantastic company!Needed to book a deep clean of our house before our son is born.It’s always difficult to know which cleaning company is reputable so I asked in the Facebook residents group. Twinkle Clean came up often. I chose them as they’re an independent company and I’m so pleased I did! I've used Fantastic Cleaners in the past and it was a real disaster. The customer service throughout the process was excellent. The quality of the cleaning was very high and the cleaners worked very hard. I would highly recommend Twinkle Clean and wouldn’t hesitate to use them again
15:02 23 Apr 19
I had originally booked an end of tenancy cleaning service with Fantastic Cleaners but they let me down the day before. Twinkle Clean were able to come out last minute and did a great job. My only suggestion would be to give customers the option to pay by card on the day without having to call the office to make the payment -Thanks
11:20 23 Apr 19
This is the third time i've booked Twinkle Clean's end of tenancy cleaning service. Very happy once again with the level of cleaning and Polina really went the extra mile and helped me out with a tricky landlord this time round.
09:25 22 Apr 19
Everything went fine. No issues.
09:11 20 Apr 19
Really great service from the Twinkle Clean. The cleaners forgot to clean one of the kitchen cupboards but came back within 24 hours to resolve this for the letting agent. Very professional throughout. Would highly recommend.
10:25 19 Apr 19
My landlord recommended we use Twinkle Clean. The team of cleaners that turned up to do the end of tenancy cleaning we're really friendly and worked very hard. They even managed to make the oven look like new!
10:41 18 Apr 19
the cleaners did what was expected of them. nothing more, nothing less. deposit returned.
12:44 17 Apr 19
Would have given 5 starts but the cleaning took an hour longer than the supervisor lady said it would which meant I was delayed for my next appointment. Cleaning itself was fine, with no deductions from landlord.
20:56 16 Apr 19
Big thanks to the cleaners from Twinkle Clean. They did an awesome job on my one bed flat in Chelsea today. The inventory clerk sent by Foxtons even commented how clean it was. We didn't have any issues after moving out - for a change. Will use again.
21:56 19 Mar 19
Very happy with the cleaning service I received. Would recommend to anyone looking for end of tenancy cleaning in London. Thanks to Polina and the team for going the extra mile! -JB
12:28 12 Feb 19
I had a really good experience with Twinkle Clean, we found them after being left down by another cleaning company 'Cleaning Services UK'. They were prompt with their communications, lots of email updates and arrived earlier than expected. We booked a cleaning service for Sunday and she was done quicker than expected too which was estimated between 3-5 hours. Our flat is looking brand new for the end of tenancy. I would highly recommend!
18:06 06 Feb 19
Very punctual and professional. Definitely satisfied by their service.
16:13 01 Dec 18
I booked a carpet cleaning service and the carpet cleaner that turned up did a great job using a proper commercial carpet cleaner. I booked a similar service before and the cleaning company (I won't name names) sent someone with a Numatic George.
16:30 22 Nov 18
I was asked by Antionetta to leave a review about the cleaning we received. The cleaning team that turned up did a great job and even cleaned the top of the kitchen cupboards. This isn’t part of the standard clean and I had to pay an extra £35 for this. Our landlord is a real pain and insisted this was done. We got the deposit back and there were no issues with the cleaning.
20:00 20 Nov 18
Everything was fine with the end of cleaning cleaning. The cleaners were a little late but they kept me informed throughout. Will use again,
13:20 16 Nov 18
Everything went ok with the cleaning and the landlord released our deposit. The estate agent insisted we used a professional cleaning company, otherwise I could have done this myself. Bit of a con, if you ask me.
11:55 16 Nov 18
Overall Twinkle did a good job. It took about an hour more than the estimated time given but they did a thorough job and the landlord was happy with the cleaning so I got my deposit back in full. -Mandy
17:03 05 Nov 18
I booked an end of tenancy cleaning service with Twinkle clean for my 2 bedroom carpeted apartment. I wanted to go with another company but my estate agent insisted I used twinkle clean to ensure the job was done correctly (not sure if they’re allowed to do this by law but anyway) they did a good job and I got the cleaning part of my deposit back with no problems.
15:39 26 Oct 18
Update: Contacted number given in review response and agreed on a 20% refund for the hassle and standard of cleaning provided.Original review below:Terrible experience - would have been more efficient to do the end of tenancy clean myself. TwinkleClean do not actually provide the cleaning service, they use third party cleaners. They have no ability to provide quality control as the website states, or keep any other claims the website makes. Our cleaning contract was fulfilled by PNP Cleaning, avoid at all costs.These are the issues we faced:- Website claims english speaking cleaners - not true. The cleaners that arrived had to phone their manager to translate- Cleaning was done to a poor standard, the floors were not clean, the kitchen worktops were not clean, the kitchen cupboard doors were not clean, etc.- The cleaning guarantee is made to sound like its a guarantee for any cleanliness issues raised by the landlord when vacating the property. Our landlord did find issues, we then raised these with TwinkleClean/PNPCleaning - we were then told the guarantee is that the cleaners attempted to clean every item on their checklist, not that it is cleaned to a satisfactory standard- The email request for certain areas in the property to be re-cleaned to a satisfactory standard was ignored for over a week. One reply promised a formal response by the end of the working day, it never came.- I challenged what the guarantee was good for, Twinkle/PNP then claimed the guarantee was void since there were possessions in the property that inhibited cleaning. These possessions were out on a balcony where the cleaners did not require access. Fabrication of facts to avoid doing work to a good standard.- When I finally got to speak to Polina on the phone after a weeks worth of no response, she became rude and defensive, the email that then followed stated they would not clean the areas as they were the best that could be. I challenged this and Polina finally agreed to have the areas re-cleaned. Unsurprisingly, the areas re-cleaned were notably better following (so much for best they could be).All in all a complete hassle, poor workmanship, poor customer relations. Don’t waste your time with either TwinkleClean or PNPCleaning.
19:50 14 Oct 18
I am very pleased with how the cleaners did their job. They came on time. The kitchen and bathroom were cleaned properly. I would highly recommend their services.
06:37 05 Oct 18
I was asked by the cleaners to share my experience of using Twinkle Clean, si here goes.For the most part my experience was very good. I agree with some of the negative points in some of the other reviews:Positive:-cleaning done to a good standard with issues getting my cleaning deposit back-cleaners were 30 minutes late due to traffic but they kept me informed throughout -they took less than 4 hours for a full end of tenancy cleaning of a 1 bed large apartment (I used a company called fantastic cleaning before and they sent one person and it took them 8 hours to clean a similar sized apartment)Bad points:-cleaners English was ok but not great-they can’t do external window cleaning above the ground floor unless you book this in advance. This was a little frustrating and I had to book a window cleaner to do our externalWindows at short notice. -I would have liked to have been able to book the service online instead of having to waste time with emails and phone callsDespite the few bad points I would still recommmed them and have requested a quote for regular domestic cleaning.
06:20 05 Oct 18
Twinkle Clean did a great job cleaning my flat. Foxtons returned the cleaning part of my deposit in full with no issues. Let’s not talk about the rest of the deposit!!! I would avoid using Foxtons at all costs. They may have nice offices and friendly sales people but they really take the mickey when it comes to moving out charges. I was charged over £200 for a burn hole in the sofa that was already there when we moved in.
21:37 27 Sep 18
I was a little concerned, reading the negative comments first, as we all do, but the experience with Twinkle Clean was brilliant. My husband booked Twinkle Clean to do a full end of tenancy cleaning and carpet clean of our apartment in Fulham. It took longer than we’d hoped but the cleaners worked hard to make it spotless and it passed the inventory inspection with no issues. Have already recommended to friends and colleague.
19:34 09 Sep 18
VERY HAPPY WITH TWINKLE CLEAN. THEY DID A GREAT JOB. TOOK AGES FOR THEM TO SEND ME A REVISED INVOICE WHICH MY HOUSEMATE REQUESTED AFTER THE CLEANING TOOK PLACE. WOULD RECOMMEND.
13:14 07 Sep 18
Was fine. Nothing special. Got my cleaning deposit back in full.
14:31 06 Sep 18
Good job! Thanks to polina for organising the Reclean of one of the carpets that same day. Very impressed with the customer service. 👍🏻
09:46 01 Sep 18
Everything was fine. Cleaning passed inspection on the day.
14:23 23 Aug 18
Third year in a row using Twinkle Clean as a landlord. They did a great job. It was actually one of their approved partner companies that turned up and carried out the end of tenancy and carpet cleaning but they did just as good a job. Would recommend to anyone who is a landlord and wants a hassle free process. There’s lots of cowboy cleaning companies in London. I’d love to name and shame and few but I’ll resist the temptation. -CJ
10:03 22 Aug 18
Cleaners worked well. Property passed the end of tenancy inventory inspection.
14:12 05 Aug 18
The cleaning took ages on the day, but they did a great job. Dexter’s returned our cleaning deposit in full.
14:20 21 Jul 18
Recommended by Dexters. The cleaners did a good job and the agents were happy returning the end of tenancy cleaning deposit back in full. Would have liked to have been able to have booked the service online.
16:37 08 Jul 18
Great company to deal with. I had a bad experience with other so called professionalCleaning companies before who ruined the carpets. These guys did a great job and the managed to match a cheaper quote too. Would recommend to anyone who need a professional end of tenancy clean.
16:05 08 Jul 18
What an excellent job. The two cleaners arrived at 8.15 am and worked solidly till 12.45 really impressed . It was an end of tenancy clean and there were no issues with the inspection afterwards. Very different than the flat we were moving to where we had to get the cleaners back (from a different company employed by the leaving tenant) and the place was still filthy afterwards.
16:48 29 Jun 18
Took bloody ages but they did a thorough job. No problems getting the cleaning part of my tenancy deposit back,
13:05 29 Jun 18
Twinkle clean were recommended to me by our landlord. Cleaners were super friendly and they did a great job on the day. They even managed to remove a red wine stain from the lounge carpet. No idea how they did this as my wife tried to no avail. Would recommend.
08:51 30 May 18
The cleaners arrived on time, were friendly, however their English wasn't very good. The did a lovely job with the equipment they had. I was disappointed that although the carpets were cleaned, they weren't cleaned as I expected after the questions I had asked. It wasn't a deep clean with a professional machine at all, which means it wasn't deep cleaned as I expected, which has felt like a waste of money. I also didn't see a steamer for the deep clean of the bathroom, which again, has felt like a waste of money as that's what I expected in the bathroom. This is why I have given 3 stars as feeling misled. Also the windows weren't cleaned which was also included in the cost. Don't think I'll use twinkle clean again or would recommend unfortunately.
12:03 27 May 18
Really happy with the service from the cleaners that turned up. The previous tenants left the place in a right state, but by the end it was like new. I have to pay an additional fee because of the bad condition but it was worth it. I made the mistake of not checking the property every six months- which I won’t be doing again.
11:20 11 May 18
Top quality cleaning. The did a really good job on our oven, looks like new!
10:35 23 Apr 18
Great job! The cleaners were lovely and got the job done quickly.
18:10 20 Apr 18
Needed an end of Tenancy clean last minute and they were incredibly understanding and helpful. The cleaners came the next day and did a great job!Our estate agents were pleased with the condition of the property and we had no problems. I would definitely recommend them!
11:08 18 Apr 18
Very happy with this firm. they got the job done in a few hours and the letting agent didn’t complain (for a change)
13:51 11 Apr 18
Just a quick note to say how happy I was with the service and the team today. I've had several after build cleaners in before in the past but this is the first time I've used your company. Your team was professional, courteous and worked extremely hard (I asked them when they planned to finish and I think the reply was 17.00 but then the gentleman mentioned that they would work extra time to make sure the job was finished properly--really impressed by that). Also I liked the fact they knew what they were doing and seemed to make an effort to be careful not to damage anything. Overall, a very happy customer and will use Twinkle Clean again in future.
14:31 02 Apr 18
Cleaners did a great job. Not the cheapest cleaning company in London but I would highly recommend.
12:31 28 Mar 18
Great cleaners! Recommended by my local KFH branch. The cleaners that turned up did a really thorough clean. The carpets came up really well even tho they were heavily stained. Thanks Twinkle Clean
16:28 07 Mar 18
Great work many thanks
16:24 07 Mar 18
Great service many thanks
16:17 07 Mar 18
We were very satisfied with the clean. Many thanks Polina for your assitance.
20:20 14 Feb 18
23:38 08 Feb 18
Not sure why people are saying these reviews are fake. I'm a real person. Anyway, the cleaning was ok to be honest. nothing special and Foxtons made us do the end of tenancy cleaning as part of our contract. It passed the inventory check with no problems. Avoid using Foxtons as an estate agent if you can, we had so many problems with them during our tenancy -BD
09:53 07 Feb 18
passed the inventory check. Polina was very accomodating as I had to change the date twice.
09:42 07 Feb 18
friendly cleaners who worked very hard to get the place spotless ready for the next tenant. I'm not sure why I couldn't book the service online anymore? I was able to do this last year...
23:33 01 Feb 18
whatever you do, don't use Foxtons as an estate agent. they will absolutely rip you off and you will lose most of your deposit. Just make sure you appeal any sneaky charges they might make you pay. the cleaning was done to a high standard and it passed the inventory check. Foxtons then tried to make us pay for a top up clean BECAUSE THEIR AGENTS HAD BEEN IN AND OUT OF THE PROPERTY since it was cleaned.
23:26 01 Feb 18
good standard of cleaning from this firm. the skirting boards were in a right state and so were the blinds. they managed to do a great job at making them look almost like new!! i had to pay an extra £15 for the blinds because they were very greasy however. it does state in their terms and conditions that they can charge more for this kind of thing.
23:20 01 Feb 18
Fantastic service! Would use again, highly recommended. my housemates never cleaned the oven in the 2 years we were living there but these guys still managed to make it spotless.
23:12 01 Feb 18
service was good. they managed to clean a 3 bed flat with two bathrooms in 3 hours. amazing. they are like machines. would recommend.
23:05 01 Feb 18
booked a carpet cleaning service online a while ago. I was surprised to get a call from the manager who called me asking for a review online a few months later. anyway they did a great job of the carpets. they were spotless and smelled lovely and fresh.
22:59 01 Feb 18
Twinkle Clean were recommended by Jacksons Estate agents. The girls who turned up on the day worked away for hours to make the place spotless for the inspection. the forgot to hoover under one of the beds but they sent someone out straight away to resolve it so there were no dramas. thanks!
22:55 01 Feb 18
I used Twinkle Clean to clean all my downstairs windows after seeing them advertised online. the window cleaner was lovely and spoke english which makes a bloody change!
22:49 01 Feb 18
22:47 01 Feb 18
really happy with the service i received from Twinkle. They turned up early and got it all done in 3 hours. would have taken me and my hubby the whole day to clean.
22:41 01 Feb 18
hassle free experience. used them last year too. their prices have gone up since last year, which is a little cheeky, but quality of service still good.
22:37 01 Feb 18
recommended by Lauristons. Inventory report came back fine. They forgot to clean one of the kitchen cupboards but they came back within the hour to resolve it. would have given them less stars if they hadn't.
22:33 01 Feb 18
cleaners we 20 mins late but the cleaning was done to a good standard.
22:29 01 Feb 18
expensive compared to some other cleaning companies but they did a super job.i used a company on gumtree before and they were rubbish.
17:28 14 Jan 18
good job overall. the ladies were very polite and left it sparkling. not the cheapest but I would recommend.
09:05 11 Oct 17
Bit pricey, but a proper work from the lads.
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