End of Tenancy Cleaning London

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Google Rating
4.2
Based on 128 reviews


Man-Deep-Cleaning-Oven-Twinkle-Clean

Jake Tapper
Jake Tapper
13:53 09 Sep 19
Overall very pleased with the end of tenancy cleaning service from twinkle clean. I am only giving 4 stars, as the inventory report showed a few small items missed by the cleaners. I called twinkle clean and sent them the inventory report and they arranged for another cleaning team in the area to come and re-clean the areas missed that same day. Shame, I would have given 5-stars if they hadn’t missed this! Jake
Joanne Faulkner
Joanne Faulkner
11:01 05 Sep 19
The communication and service from Twinkle clean was exceptional. Antonia and her partner did a great job with the end of tenancy service and gave us good advice. We didn't want to leave the house! The fact that it's not a timed clean reassured us that the house would be done thoroughly and nothing would be skipped and I'm happy to report that was the case. Would definitely recommend if you want your deposit back.
Jimmy O’Hare
Jimmy O’Hare
08:14 01 Sep 19
Really happy with the end of tenancy cleaning from Twinkle Clean. Cleaners arrived early and got it all done in a few hours. No issues whatsoever!
Camila González
Camila González
08:12 20 Aug 19
The customer service team make it really easy to communicate and book everything. We weren't overly happy with the first clean but as soon as we notified them of this, they agreed to come back within a very quick time frame and address all of the concerns we had raised. After the re-clean, our landlord was very happy and agreed to return our full deposit. very good service and I really felt that we got what we paid for.
James Thomas
James Thomas
11:55 17 Aug 19
Happy to leave a 5-star review, as the cleaning team did a really good job. No issues with the inventory report. Will use again.
Sue Hardy
Sue Hardy
09:23 16 Aug 19
My flatmate booked a budget end of tenancy cleaning company and they cancelled on us 4 hours before they should have arrived. Twinkle clean managed to fit us in at the last minute and saved the day. No issues with cleaning.
Muhammad Mia
Muhammad Mia
13:41 15 Aug 19
Twinkle Clean was recommended to us by our estate agent for end of tenancy cleaning. We got an few quotes and they were more expensive than some of the other companies, but they did a really good job and we got the cleaning part of our deposit back. If I had to make a complaint it’s that the cleaners took longer than I expected to carry out the cleaning. Other than that I’d highly recommend. - Mo
Giovanni Bianchi
Giovanni Bianchi
13:53 12 Aug 19
5–star customer service! I checked the cleaning on the day and everything looked ok, however, the inventory report came back with some minor things missed. I notified Twinkle Clean and they went back to the property later that day to fix the issues. I was a bit dubious about paying a premium for their end of tenancy cleaning service, but it’s worth it for the piece of mind. I’ve used cheap cleaning companies in the past and it was a real nightmare trying to get them to come back and fix issues. Worth the money!
A W
A W
15:37 09 Aug 19
Excellent clean. Never have I seen the flat look so clean. My mum let the cleaners in and said they were polite and friendly. They worked really hard and did things I wouldnt expect like steam clean our futon which was so lovely! Really think that the price is very fair for the work done and extremely happy to reccomend them as end of tenancy cleaners. Thanks so much!
Esther Chan
Esther Chan
09:07 06 Aug 19
The end of tenancy cleaning service itself was done to a very good standard and we got our deposit back from the landlord. However, I am only giving 4 stars as the booking system was down and we did not know if our payment through the system was successful. With that being said, we did receive a call from Twinkle Clean confirming our booking and that payment was taken. They also told us that the booking system was down and they were fixing it.
Tom Hughes
Tom Hughes
18:49 31 Jul 19
Overall quite pleased with the cleaning service. I haven’t given five stars because the communication on the day could have been better. When I called the office about this they explained it was the busiest weekend of the year for end of tenancy cleaning. Not really my problem.
Tracey Hewitt
Tracey Hewitt
09:25 31 Jul 19
Our landlord instructed us to book with Twinkle Clean as they are preferred cleaning company. The end of tenancy cleaning and carpet cleaning was done to a good standard. One or two small things were missed, but they dealt directly with our landlord to make sure the issues were resolved. We got our cleaning deposit back in full with no dramas.
Robert Gray
Robert Gray
09:53 29 Jul 19
No complaints at all. Booked an end of tenancy cleaning service online with carpet cleaning and the cleaners did a great job. Landlord happy. I didn't give 5-stars as the cleaners should have spoken better english, in my opinion.
Heather Hayward
Heather Hayward
22:18 22 Jul 19
Great job. Twinkle Clean was recommended by our landlord and I know why! The end of tenancy cleaning service was great and we didn't have any issues with getting our cleaning deposit back. Just make sure when you're booking online you add the extra services you need. We didn't, and we have to pay a slightly more expensive price on the day because the 10% online discount wasn't applied. otherwise very quick and easy booking system and the small army of cleaners that turned up on the day were lovely. Will recommend to friends and colleagues.
hbaldagorn b
hbaldagorn b
04:42 20 Jul 19
Jason Washington
Jason Washington
12:55 19 Jul 19
everything went ok with the end of tenancy cleaning, except for a cupboard which the cleaners forgot to clean. I called the office and they sent someone out in under an hour to finish the job. It passed the inventory check, and Foxtons returned the cleaning part of our deposit. Let's not talk about the unfair damage deductions they have requested! Will be appealing via TDS.
Jenny Henzell
Jenny Henzell
13:44 17 Jul 19
Easy online booking. The cleaning team did a great job and our inventory clerk was even impressed. Would use them again. My only complaint is that my booking confirmation email went into my spam folder. Might be worth looking into this as lots of people use gmail.
Simon Butler
Simon Butler
11:03 16 Jul 19
The service is really good value and flexible and both the support staff and cleaners themselves are all a pleasure to work with.The end of tenancy cleaning team that turned up on the day made our apartment look like its brand new. They even sent pictures of the clean flat to us after the service was complete. I'd highly recommend Twinkle Clean for anyone who doesn't want any issues when moving out.
Susan Freeman
Susan Freeman
14:00 15 Jul 19
I would have given 5 stars but the cleaners took an hour longer than the estimated time. I asked them why and they said it was because they had to soak the oven grills for longer due to the condition of the oven. I understand this, but they should have told me this in advance so I wasn't late for my appointment.
John Moore
John Moore
15:03 11 Jul 19
Good service from Twinkle Clean. No complaints.
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Why Twinkle Clean?

We use end of tenancy cleaning specialists who continually work closely with inventory clerks, landlords and estate agents to maintain their cleaning checklists, which are verified and regularly updated to meet the high standards required from the industry.

With Twinkle Clean you get:

  • A professional cleaning service from a company with over 6 years experience in the cleaning industry
  • Excellent cleaning results every time
  • A company that invests over £15,000 a year in the latest cleaning equipment and eco-friendly products

Accredited by:BICS
Trust


More about End of tenancy cleaning

Cleaning costs is one of the top reasons why deposit money is withheld, deposit protection scheme mydeposits has found.

Our carefully selected and approved end of tenancy cleaning specialists guarantee your cleaning deposit return for up to three days after the cleaning is completed.


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Get 10% off End of Tenancy Cleaning when you book today.

end of tenancy cleaning London - Twinkle Clean FounderMeet the founder: After receiving bad service personally, Twinkle Clean’s Founder shares his ambitious plans … 

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Should I book a cheap end of tenancy cleaning service?

There are lots of so called professional cleaning companies in London out who are offering ‘cheap end of tenancy cleaning’. Read our article on how much end of tenancy cleaning costs, written by Twinkle Clean’s Founder. Choosing the wrong company is likely to result in more costs and even deposit deductions further later on. Most reputable professional companies will use industrial standard cleaning equipment and chemicals to remove even the most stubborn of dirt.
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Do I even need to do end of tenancy cleaning?

Even if you fancy yourself as a good cleaner, most assured shorthold tenancy agreements (ASTs) require that you use a professional cleaning company to clean the property before you move out, ready for the next tenants. Either your landlord or inventory clerk will often ask to see a copy of a receipt for the cleaning. Read our article ‘What’s the difference between regular and deep cleaning?’ to see what’s involved with a deep clean.


What your move out cleaning service includes

Your specialist move out cleaners will turn up on the day fully insured and with all the professional grade cleaning chemicals and equipment needed to do the job.

  • Expert friendly end of tenancy cleaners – your move in cleaning service will be done by fully equipped & insured specialist cleaners.
  • Not time based – this guaranteed service is not hourly based. The cleaning technicians will use a thorough cleaning checklist and will remain in the property until it has been fully cleaned.
  • Professional grade cleaning materials – the end of tenancy cleaners use professional products (not available to buy in the shops) from commercial cleaning suppliers. This enables a professional finish you can’t get from using materials you buy in your local supermarket.
  • Deep oven cleaning included- professional oven cleaning of one single oven is included in our end of tenancy cleaning service.
  • 3-day cleaning guarantee – we offer to re-clean the property free of charge if your inventory clerk or landlord is not happy with the clean or if anything is missed on the day.
  • Key collection and drop off upon request – to make life easier for you we can arrange for your keys to be collected from your estate agent or a neighbour. This may incur a further charge.
Image of cleaner deep cleaning a cooker hood

Frequently Asked Questions

Below are our most frequently asked questions relating to our end of tenancy cleaning service covering London. If you require more info on any of our professional cleaning services then please get in touch with a member of our team today.

Q. What are your working hours?

A. Our online quotation system is open 24/7 online. Our cleaning teams work from Monday – Sunday, starting at 7am. Our last cleaning time slot is normally 6pm.

Q. What does your end of tenancy clean service cover?

A. Our end of tenancy cleaning service uses a thorough five page end of tenancy cleaning checklist which is designed to meet the industry standards required by landlords and estate agents.

Q. Do you provide cleaning materials and equipment?

A. Yes, your end of tenancy cleaning team bring all the necessary chemicals and equipment needed to complete the job.

Q. How long does end of tenancy cleaning usually take?

A. It really depends on the size and condition of the property we are cleaning. We estimate that a full end of tenancy cleaning service can take between 3 and 5 hours, however this can take longer if the property is in a particularly dirty condition. You will be notified on the day if it will take longer.

Q. How long does it take for the carpets to dry?

A. We recommend leaving the carpets for at least 24 to 48 hours after the carpet cleaning service has been completed. Avoid stepping on the freshly cleaned carpets with shoes.

Q. Do I have to defrost my fridge and freezer in advance?

A. Yes, we ask all customer to defrost their fridge and/or freezer at least 24 hours before the service begins. If this is not done, your cleaning team may not be able to clean it.

Q. Do you clean external windows?

A. Yes, we can clean external windows which are easily accessible.e.g without the use of a ladder. Please call 0203 603 2014 before the cleaning is due to take place to discuss your requirements.

Q. What areas does your end of tenancy cleaning cover?

A. We cover all London areas within the M25. Some of our popular areas in include Clapham, Canary Wharf and Wimbledon.

Q. Is the cleaning of blood, faeces, or bodily fluids included in the service?

A. No, our cleaning teams are not trained to clean human or animal blood, faeces, or bodily fluids. There are also health and safety considerations.

Q. Is wall washing included?

A. Yes, we are able to clean scuff marks and dirt from walls. Please ensure you notify the office before as there is an additional cost for our wall cleaning service. We do advise tenants to do this themselves, if possible, using sugar soap and warm water.

Q. Do you remove of old carpet stains?

A. Our basic carpet cleaning service removes most common stains. However, if the stain was not treated immediately then it may not be able to removed from the fabric or carpet pile. We will do our best to remove carpet stains using our professional grade carpet cleaning machine and ProChem range of chemicals. The carpet cleaning technician should let you know on the day if he/she doesn’t think a stain will be successfully removed.

Q. Do you have any end of tenancy cleaning reviews I can read?

A. Yes, we are very proud of our Google Reviews. Click here to read them in full.

Q. Is parking or congestion charges included in the quote?

A. Any parking or congestion charging is an additional charge to your end of tenancy clean and may need to be paid on the day. Your cleaning team will do their best to find free parking or ways to avoid the congestion charge, however this is not always possible, especially in a busy and congested city like London.

Q. What white goods or appliances do you clean as standard?

A. Our tenancy cleaning checklist includes a deep clean of your property including a single oven and standard white goods such as a washing machine and fridge/freezer, toaster and kettle (external)

Q. Do I need to be in the property when the cleaning is taking place?

A. We would advise customers not to be present during the end of tenancy cleaning, this is so that the cleaners have all the space they need to clean the property properly.

We would strongly advise that all personal possessions have been removed from the property and that you are present at the end of the service to do full inspection and make payment (where applicable) If you are unable to be present, please talk to your cleaning team on the day about posting the keys back through the letter box or, for an additional charge dropping them off at your estate agent.

Q. Do you charge VAT on cleaning services?

A. No, we are not VAT registered at present and therefore we do not charge VAT on our cleaning services.


What’s included

Our comprehensive move out cleaning process ensures your property is cleaned from top to bottom. Our end of lease cleaners follows strict company protocol and thorough cleaning checklists in order to deliver perfectly clean results every time. We are so confident that you and/or your landlord will be satisfied with the standard of cleaning that we guarantee the work for three days after completion.

Here’s a short breakdown of what is covered in each room:

Living room – dust all surfaces including lamp shades, light switches, curtain rails, picture frames; wooden furniture; glass surfaces; windows on the inside; vacuum upholstery and carpet; mop floor
Bedrooms – clean drawers and shelves; dust flat surfaces, light switches; wipe skirting boards; lift and clean under the mattress; vacuum floor
Bathrooms – descale; sink, toilet and bathtub de-scaled, scrubbed and cleaned; clean tiles, vanity, and mirror;
Kitchen – clean all countertops and cupboards; wipe and clean kitchen appliances such as fridge, dishwasher, oven, etc; clean windows on the inside; vacuum and mop all hard floors

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Our comprehensive End of Tenancy Cleaning Checklist

Our deep cleaning checklist includes a deep clean of all the rooms and fixtures and fittings in your property. We have consulted with estate agents and inventory clerks to ensure the list meets their stringent cleaning requirements. Our thorough end of tenancy cleaning checklist is as follows:

FRONT DOOR Exterior & Interior Door frame
Door
Handle
ENTRANCE HALL Decoration Dust picture frames
Dust/wash skirting boards
Lighting Lampshade
Light switch plate
Window Window frames
Blinds
Glass
Fixtures and fittings Disinfect/wash phone
Disinfect/wash thermostat
Radiator
Plug sockets
Fuse box
Floor Hoover
Mop
Ceiling corners Hoover
Cupboards Door frame
Door
Handle
Hoover
KITCHEN Exterior & Interior Door frame
Door
Handle
Dust/wash skirting boards
Remove cobwebs from corner
Lighting Lampshade
Light switch plate
Window Window frames
Blinds
Glass
Fixtures and fittings Cupboard doors
Inside cupboards
Underneath cupboards
Radiator
Kitchen sink inc Limescale
Tiles
Boiler front and side
Plug sockets
Wipe outside bin
Appliances Microwave
Oven door
Oven grills
Inside oven
Draw under oven
Hob and Gills
Hob fan and extractor
Wipe kettle and toaster
Wipe table and chairs
Washing machine seal
Washing machine tray
Washing machine outside
Fridge and Freezer inc Seal
Ceiling Hoover cobwebs
Floor Hoover
Mop
BEDROOM Exterior & Interior Door frame
Door
Handle
Dust/wash skirting boards
Remove cobwebs from corner
Lighting Lampshade
Light switch plate
Window Window frames
Blinds
Glass
Fixtures and fittings Wardrobe doors
Inside wardrobe
Behind wardrobe
Chest of draws doors
Inside chest of draws
Behind chest of draws
Hoover mattress
Polish mirror
Lamps
Plug sockets
Floor Hoover
Mop
LOUNGE Interior and Exterior Door frame
Door
Handle
Dust/wash skirting boards
Remove cobwebs from corners
Lighting Lampshade
Light switch plate
Window Window frames
Blinds
Glass
Fixtures and Fittings Table and chairs
TV
Picture frames
Polish mirror
Plug sockets
Lamps
Floor Hoover
Mop
BATHROOM Interior and Exterior Door frame
Door
Handle
Dust/wash skirting boards
Remove cobwebs from corners
Lighting Lampshade
Light switch plate
Window Window frames
Blinds
Glass
Fixtures and Fittings Inside toilet bowl
Outside toilet bowl
Cabinet inside and out
Polish Mirror
Wipe outside bin
Bath inside and out
Bath taps
Radiator
Towel holder
Toilet paper holder
Sink inside and out
Sink taps
Appliances Extractor fan
Shower glass
Shower knobs
Shower head
Floor Hoover
Mop

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